Contact Samantha at 518-943-1715 opt. 2
Fax: 518-947-6773
Hours she is here 8:30-4:30

DME Return Policy and Special Orders

  • You must contact us within 30 days of the date you receive the product.
  • Product must be in new condition. Cracks, scratches, dirty or marked, if the packaging is destroyed, or any indications of usage will not be accepted. Open packages will not be accepted. The product must be in new, resalable condition.
  • Product must be returned in its original packaging.
  • There are certain products that are custom-made by the manufacturer and are non-returnable. These include for an example:
      • For the health and welfare of others, cushions, shower chairs, bath products, some wheelchairs, custom wheelchairs and transfer boards are not returnable.
      • Ultralightweight wheelchairs
      • Lift Chairs with custom fabrics and/or heat and massage
      • Open-Box Items
      • Mattresses
      • Special Orders
      • Surgical Stockings
  • Refunds will be issued once the product has been returned and found to be in satisfactory condition as stated within provided that all provisions have met.
  • Thank you for order with Greene Medical Arts Pharmacy